Returns & Refunds

You have two separate rights, and which one applies changes who pays for return postage. Both are set out below.

Start every return by contacting us

Email support@regipayconsulting.co.uk with your order number and whether the item is unwanted or faulty. We will reply with an RMA reference and the correct return address.

Please do not send anything back before you have that reference. Our stock is dispatched from several supplier warehouses, so the right return address depends on the item — there is no single published address, and a parcel sent without an RMA reference may not reach us or be traceable to your order.

Unwanted items — your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of the day after you receive the goods, for any reason, without explanation.

• Tell us within those 14 days that you are cancelling.
• Return the goods within 14 days of telling us, in a condition that allows resale — unused, complete, and with any packaging you need to protect it in transit.
• You pay the return postage for unwanted items. We recommend a tracked service, because you are responsible for the goods until they reach us.
• We refund the price of the goods plus the standard delivery charge you paid, within 14 days of receiving the goods back or of your proof of posting, whichever is earlier. If you chose a faster delivery option, we refund the standard cost, not the upgrade.
• If an item comes back damaged or incomplete through handling beyond what was needed to inspect it, we may reduce the refund to reflect the loss in value.

Faulty, damaged, or misdescribed items

This is a different right, under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose, and as described.

• Within 30 days of delivery you can reject a faulty item and get a full refund.
• After 30 days, you can ask for a repair or replacement. If that fails or isn't possible, you can claim a refund, which may be reduced to reflect the use you have had.
• We pay the return postage when an item is faulty, damaged, or not as described. We will either send you a prepaid label or refund the postage you paid — tell us which you prefer.
• Photographs of the fault usually let us resolve it faster, and sometimes without a return at all.

A long delivery window does not shorten either right. The 14-day and 30-day periods both start when the goods arrive, not when you ordered.

Refund method and timing

Refunds go back to the PayPal account used for the order. We issue the refund within the periods above; how quickly it appears then depends on PayPal and, for card-funded payments, your card issuer.

Items we cannot take back

[LIST ANY EXCLUSIONS, OR STATE "NONE"]. Exclusions are limited by law: the 14-day right cannot be removed for ordinary stocked goods, and nothing here affects your rights over faulty items.

Document status

Draft version, last edited [DATE]. Requires legal review before publication.